Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you (“you,” “your,” or “Customer”) and Systems Local LLC (“Systems Local,” “we,” “us,” or “our”). By creating an account, subscribing, or using our services, you agree to these Terms. If you do not agree, do not use the services.

1. The Services

Systems Local provides a subscription package for local service businesses that includes: a hosted marketing website; automated text message follow-up including missed-call text-back; an automated referral request system; and an automated review request and management system (collectively, the “Services”). Certain functionality is delivered through third-party platforms including GoHighLevel, Twilio, Stripe, and Google.

2. Eligibility and Account

You must be at least 18 years old and authorized to bind the business you register. You agree to provide accurate, current, and complete information — including your exact legal entity name and Employer Identification Number (EIN), which are required to register your business messaging with mobile carriers. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Fees, Billing, and Usage Charges

3.1 Subscription fee

The Services are billed at $297 per month (the “Subscription Fee”), charged in advance on a recurring monthly basis to the payment method you provide. There is no setup fee and no minimum term.

3.2 What the Subscription Fee includes

The Subscription Fee covers the platform itself: your website, the automations, the dashboard, support, and 5,000 stored contacts, together with 1 local phone number. It does not include messaging and calling usage, which is billed separately as described in Section 3.3.

3.3 Usage charges (billed at our cost)

Text messages, picture messages, calls, and emails are billed as metered usage from the first unit. We bill these at the rate our telecommunications provider charges us, with no markup. Current rates are:

• Text messages: $0.015 per segment sent or received
• Call minutes: $0.014 per minute
• Picture (MMS) messages: $0.02 per message sent or received
• Email: $0.50 per 1,000 sends

Because these are pass-through rates, they move when our provider's rates move. Underlying carrier fees vary by destination carrier and by message, so the effective rate for a given month may differ slightly from the figures above. Usage is metered by us and by our underlying providers, and those records are the authoritative measurement. A single text message may be split into multiple billable segments depending on its length and the characters used. Usage charges are itemized on your invoice and are visible in your dashboard at any time.

For a typical two-person crew, total usage generally runs in the range of roughly $20 per month. This is an illustration only, not a cap or a guarantee — your actual usage depends on how many calls and messages your business generates.

3.4 Additional phone numbers

Your Subscription includes 1 local phone number. Additional numbers are available as a recurring monthly add-on, billed at our provider's cost with no markup, for as long as the number remains assigned to your account:

• Additional local number: $1.15 per number, per month
• Toll-free number: $2.15 per number, per month

Accounts are limited to 5 phone numbers unless we agree otherwise in writing. Number add-on charges are not prorated for partial months. Releasing a number stops future charges but does not refund the current period, and a released number cannot be guaranteed to be available again later. Carrier registration requirements (including A2P 10DLC messaging registration) apply to each number and may be required before a number can send messages.

3.5 Fair use

The Services are intended for the ordinary customer-communication needs of a local service business. Usage above 10,000 text message segments or 5,000 call minutes in a single billing period falls outside ordinary use. In that case we will contact you to agree on a suitable plan before usage continues at those levels, and we may require a custom rate, request that you reduce volume, or suspend outbound sending until an arrangement is agreed. We will not silently meter an account into an unexpected invoice at that scale. The Services may not be used for bulk or purchased-list messaging; see Section 9.

3.6 Payment authorization

You authorize us and our payment processor to charge your payment method for the Subscription Fee, all applicable usage charges, and any taxes, on a recurring basis until you cancel. Payments are processed by Stripe; we do not store full card numbers.

3.7 Failed payments

If a charge fails, we may retry it and may suspend the Services until the balance is paid. Accounts more than 30 days past due may be terminated and associated data deleted.

3.8 Price changes

We may change the Subscription Fee or usage rates with at least 30 days' notice by email. Continuing to use the Services after the effective date constitutes acceptance. If you do not agree, you may cancel before the change takes effect.

3.9 Taxes

Stated prices exclude taxes. You are responsible for all applicable sales, use, and similar taxes, which may be added to your invoice.

4. Cancellation and Refunds

You may cancel at any time through your billing portal or by contacting support@systemslocal.com. Cancellation takes effect at the end of the current billing period. You will remain responsible for usage charges already incurred.

Subscription Fees already paid are non-refundable except where required by law. We do not provide prorated refunds for partial months.

Upon cancellation you retain ownership of your domain name and your business content. We will provide a reasonable export of your website content and contact data on request within 30 days of cancellation, after which we may delete it.

5. Contacting You

When you submit a form on systemslocal.com and check the box agreeing that we may text or call you, you authorize Systems Local to contact you at the phone number and email address you provided in order to respond to and service your request. This section sets out the full terms of that consent.

5.1 How we may contact you

We may contact you by text message (SMS/MMS), phone call, and email regarding your inquiry, your onboarding, your account, billing, and support. These are service and transactional communications relating to something you asked us about or an account you hold.

5.2 Consent is not a condition of purchase

Agreeing to be contacted is not a condition of purchasing any goods or services from us. If you would rather not be texted or called, you can reach us at support@systemslocal.com or (904) 867-4210 and we will respond by your preferred channel.

5.3 Frequency, rates, and automated technology

• Message frequency varies based on your request and your account activity.
• Message and data rates may apply according to your mobile plan. Systems Local does not charge you for the messages themselves.
• Some messages and calls may be delivered using automated technology, including an automatic telephone dialing system or a prerecorded or artificial voice.
• Carriers are not liable for delayed or undelivered messages.

5.4 How to stop or get help

• Reply STOP to any text message to opt out. You will receive one confirmation message and nothing further. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT also work.
• Reply HELP to any text message for assistance and our contact details.
• Email: use the unsubscribe link in any marketing email, or write to support@systemslocal.com.
• You may withdraw this consent at any time without affecting any purchase you have made or your account.

5.5 When we contact you

We send messages between 8:00 a.m. and 8:00 p.m. in your local time zone, consistent with federal and Florida state restrictions. Time-sensitive service messages you specifically requested may fall outside those hours.

Full program details are in our SMS Terms & Conditions. How we handle your information is described in our Privacy Policy. We do not sell or share your mobile opt-in data or consent with third parties for their own marketing purposes.

6. Your Content and License

You retain ownership of all content you provide — business name, logo, photographs, copy, and customer data (“Customer Content”). You grant us a non-exclusive, worldwide license to host, reproduce, modify for formatting, and display Customer Content solely to operate and support the Services.

You represent that you own or have the right to use all Customer Content and that it does not infringe any third-party right. We retain ownership of our templates, code, systems, and platform.

7. Messaging Compliance — Your Obligations

This section is material. Automated messaging is heavily regulated, and liability for improper messages falls substantially on the business whose name appears on them.

• You will obtain and maintain prior express written consent from every individual you message through the Services, as required by the Telephone Consumer Protection Act (TCPA), applicable state law including the Florida Telephone Solicitation Act, and carrier rules.
• You will not upload purchased, rented, scraped, or otherwise third-party-sourced contact lists.
• You will honor opt-out requests immediately. Our platform processes STOP and equivalent keywords automatically; you will not attempt to circumvent this or re-add an opted-out contact.
• You will not use the Services for messages relating to cannabis, prescription drugs, firearms, gambling, high-risk lending, debt collection, or any category prohibited by carriers.
• You will provide accurate registration information and cooperate with A2P 10DLC brand and campaign registration.
• You will not send messages outside permitted hours (8:00 a.m. to 8:00 p.m. recipient local time) except for genuinely transactional messages the recipient requested.

We may suspend messaging immediately and without notice if we detect or reasonably suspect a violation, a spike in spam complaints, or carrier filtering attributable to your account. Registration approval is controlled by carriers and The Campaign Registry, not by us, and we do not guarantee approval or message deliverability.

8. Marketing Communications

If you check the optional box agreeing to receive promotions and marketing offers, you give your prior express written consent for Systems Local to send you marketing and promotional messages through the following channels, at the phone number and email address you provided:

• Text message (SMS/MMS) to the mobile number you provided
• Phone calls to the number you provided
• Email to the address you provided

You agree that these messages and calls may be sent using an automatic telephone dialing system or a prerecorded or artificial voice.

Consent to receive marketing communications is not a condition of purchasing any goods or services. You can decline this box and still use everything we sell.

• Message frequency varies, typically 2–6 messages per month.
• Message and data rates may apply based on your mobile plan.
• To stop marketing texts, reply STOP to any message. For help, reply HELP.
• To stop marketing email, use the unsubscribe link in any marketing email.
• You may withdraw this consent at any time without affecting your account or any purchase.

Declining or withdrawing marketing consent does not stop service and transactional messages about a request you made or an account you hold. Full messaging program details are in our SMS Terms & Conditions, and our handling of your data is described in our Privacy Policy.

9. Acceptable Use

You will not use the Services to:

• Violate any law or regulation, or infringe anyone's rights.
• Send unlawful, deceptive, harassing, defamatory, or fraudulent content.
• Solicit, incentivize, or publish fake, filtered, or misleading reviews, or otherwise violate the review platform policies of Google or any other provider.
• Attempt to gain unauthorized access to, disrupt, reverse engineer, or overload the Services or their infrastructure.
• Resell or sublicense the Services without our written consent.

10. Reviews

The review features request feedback from your customers. You are solely responsible for compliance with the terms of Google and any other review platform. We do not and cannot guarantee any number of reviews, any rating, any search ranking, or any specific business outcome. Review gating practices that violate a platform's policies are prohibited.

11. Third-Party Services

The Services depend on third parties including GoHighLevel, Twilio, Stripe, Google, and hosting and email providers. Their availability, policies, and pricing are outside our control. We are not liable for third-party outages, changes, or actions, including carrier message filtering or a review platform removing content.

12. Service Availability

We aim for high availability but do not warrant uninterrupted or error-free operation. We may perform maintenance, modify features, or discontinue non-core functionality. We will give reasonable notice of material adverse changes where practical.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATION OR WARRANTY REGARDING LEADS GENERATED, JOBS BOOKED, REVENUE, SEARCH RANKINGS, REVIEW VOLUME, OR MESSAGE DELIVERABILITY.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

15. Indemnification

You will indemnify, defend, and hold harmless Systems Local and its officers, employees, and agents from any claim, demand, loss, liability, damage, penalty, fine, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) Customer Content; (b) your use of the Services; (c) your violation of these Terms or any law; and (d) any claim under the TCPA, the Florida Telephone Solicitation Act, CAN-SPAM, or similar law arising from messages sent to contacts you provided or consent you represented you had obtained.

16. Term, Suspension, and Termination

These Terms remain in effect while you use the Services. We may suspend or terminate your account immediately for material breach, non-payment, a compliance violation, or if required by a third-party provider or law. Sections that by their nature should survive termination will survive, including Sections 3, 5, 6, 7, 8, 13, 14, 15, and 17.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The exclusive venue for any dispute is the state or federal courts located in Pinellas County, Florida, and both parties consent to personal jurisdiction there.

Each party waives any right to a jury trial and agrees that claims may be brought only in an individual capacity, not as a plaintiff or class member in any class or representative proceeding.

Before filing, the parties will attempt in good faith to resolve the dispute informally by contacting support@systemslocal.com and allowing 30 days for resolution.

18. Changes to These Terms

We may update these Terms. Material changes take effect 30 days after we post them or notify you by email, whichever is later. Continued use after that date constitutes acceptance.

19. General

These Terms, together with our Privacy Policy and SMS Terms, are the entire agreement between the parties regarding the Services. If a provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger or sale of assets. Nothing here creates a partnership, joint venture, or employment relationship.

20. Contact

Systems Local LLC
PO Box TBD
St. Petersburg, FL 33701
Email: support@systemslocal.com
Phone: (904) 867-4210